5 game changers for running an NDIS Business
Expert blog series | 2 minute read
Whether you’re a clinical, therapeutic, support service or consumables business, operating in the NDIS market comes with its own challenges including restricted margins, deadlines, and competing high demand. Let’s look at ways to maximise the time to money ratio and help keep sustainable businesses in the NDIS.
1. It’s time to automate
Before we can prepare for growth, the best thing we can do is create ways to automate process driven tasks using systems. A great start is to look for things that are time consuming and search for software that can assist in minimising these tasks. These may include systems such as a Customer Relationship Management (CRM) or Content Management System (CMS) that holds confidential client information safe, even connecting to your rostering system and an accounting system.
2. What can you eliminate?
Eliminating feeds right back to automating - automating tasks removes items that need to be done manually; ultimately saving time. When time is money, creating KPIs to keep your team on track so they are focused on what needs to be done, will be a great way to eliminate time chewing activities that don't contribute value.
3. Create relationships
This seems like a no brainer - but you’d be surprised how vital this is at every level of the business, and how it should be wound into KPIs for all staff. Starting with stakeholders, networks, complimenting businesses that don’t compete with your services, your accountant/bookkeeper, legal, HR support, business coaches, subject matter experts, and especially your staff.
Really getting to know your staff, their likes, interests, passions, and drivers (i.e., money, security, goodwill, good customer relationships) will be the most important way to ensure you have the right people doing the right jobs. Get to know how your staff receive praise for good work performance too - this will ensure you are feeding them the well-deserved praise in a way that they understand and receive.
4. Delegate tasks
We often delegate tasks based on what needs to be done by whoever is available to do the job at the time. Taking a minute to get to know your staff, as mentioned above, will ensure you have the right person doing a job they are naturally good at - which in turn, gives better, more sustainable results and prevents staff burnout.
5. Accelerate your busines
Now that you’ve got these bases covered, hold on to your hats! Accelerating your business is a time-consuming exercise. It means that you’ll need to advertise your services and staff, get those KPIs working and ensure that there is good feedback, follow up and quick turnaround for quality services. Strong organisations start from the inside, out.
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Renee Ventaloro, Busienss Strategist & Coach, Valiant Valiant Business Coaching’s Renee Ventaloro is an NDIS Business Operations subject matter expert, having been in the NDIS since its inception. Having run, owned and sold her own NDIS businesses, Renee is solely focused on helping other businesses level up, create quality services, with a focus on profitable, scaleable and ultimately, saleable, high value businesses with great staff and appreciative participants. Renee works as a Business Coach, with a key focus on risk management and mitigation, learning and education, marketing and networking, systemisation and automation, ensuring sustainable businesses and preventing staff and owner/operator burnout. Renee runs online workshops, specialty events, 8 week Business Booster training and 12 month Mastermind coaching. Contact Renee for your free NDIS Business strategy session by clicking here email or by visiting the Valiant |
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