Our Purpose
At Centro ASSIST, we help to remove the burden of compliance. Our mission is to empower providers to shift their focus toward supporting staff and achieving the best outcomes for participants.
Our History
Centro ASSIST is part of the Holocentric family, a leading software company with over two decades of experience in delivering world-class business management systems across a wide range of industries.
Recognising the challenges faced by care providers in navigating heavily regulated environments, we felt the need for a dedicated solution designed for the sector.
In 2018, Centro ASSIST was born allowing providers to meet Standards, automate their quality, improve their document management, and streamline their business processes.
Centro ASSIST has assisted over 3,000 customers with its products.
About Us
At Centro ASSIST, we’re growth partners. Our journey is intertwined with our customers’ stories. We celebrate successes and learn from experiences - our culture of continuous improvement ensures we stay ahead of the curve - investing in understanding pain points, goals and unique challenges.
Why We’re Different
We’re a vibrant remote team based along the Australian eastern seaboard.
Our team lives and breathes our core values:
Support Our Customers - help our customers get the most value out of software and their interactions with us!
Winning as US - unlocking our wins through teamwork and inclusion.
Attentive - Engaged. Practice active listening, clarify, reflect and respond.
Growth Oriented - Hungry, always evolving and looking for improvements. Engaged in the journey of learning.
We know how to have a good time too! We’ve built a tightly-knit team for productivity, morale, and overall success. Some practices that foster these team bonds include:
Daily Stand-Ups - gathering virtually to connect, share updates, and support one another. Synching up ensures alignment and prevents silos in our Centro team.
Wednesday Team Walks - we step away from screens and take a team walk. We focus on mental health, fitness, and bond over ‘treasure hunt’ photos as evidence!
Learning and Development Sessions - we appreciate the time to learn together and invest in our growth with dedicated focus on skill-building, industry trends or personal development.
Friday Games - we play virtual games such as trivia, Pictionary and Scattergories. Laughter helps bond us; victories/epic fails become shared memories too.
Friday Reflections - as the week winds down, we reflect and share insights. This fosters empathy and helps us improve collectively as a team.
Dress-Up Themes - a fun break from routine and a chance to express our personalities.
“Centro ASSIST has been really helpful because I want to get this correct the first time so it is good to have something to go by that is keeping in with the NDIS guidelines.”
“What I love about Centro ASSIST is the layout and how the information is set out. It makes all the policies and process involved very clear and easy to read! ”