The cost of not going digital in the care industry
The consequences of failing to embrace digital transformation can be devastating to organisations in the care industry. Digital transformation may be viewed as an expensive endeavour or one that takes time to produce results. However, the unparalleled efficiency gains and ways to better serve clients may be well worth the effort of going digital.
In this article, we examine the true cost of businesses failing to implement digital transformation.
Is your NDIS or Aged Care business impacted by infrastructure costs?
Companies can save money on infrastructure costs by implementing digital transformation and digital solutions. They can also use these solutions to transform businesses and operations at the same time.
AI, machine learning, and automation can increase output and performance while also simplifying many processes. This is especially noticeable when compared to operations that rely on human labour, traditional machines, and outdated technologies.
Legacy infrastructure is frequently inefficient and requires significant resources to maintain. An on-premise server infrastructure, for example, necessitates a dedicated IT team and incurs additional costs (e.g., electricity, storage space). Server maintenance costs are significantly reduced when a high-performance cloud environment is used instead. Furthermore, cloud-based technology and software solutions provide additional features that can improve business operations even further.
Have productivity levels dropped significantly?
When it comes to productivity, digital transformation significantly improves workplace efficiency. According to studies, employees can complete their work up to five times faster in a digital environment. Automation of administrative tasks allows employees to focus on more demanding and creative tasks. Productivity levels fall when these tasks are not facilitated by digital tools.
A company that does not embrace digitalisation may experience lower work efficiency and customer satisfaction. In the care industry, it’s important to keep a check on the efficiency to provide the highest quality care to participants.
You can make your processes more efficient by having a digital repository of policies and processes that can save administrative work while also proposing cost-cutting and process-optimisation techniques.
Worried about competition and tough market conditions?
Even if a company chooses not to invest in new technologies and innovations, this does not mean that its competitors will. Early adopters of the technology will have a learning advantage in any business context.
They can respond to changing trends and demands more quickly than those who have not embraced digitalisation. Furthermore, early adopters will embrace future innovations more readily than those who are just getting started.
In extreme cases, it may come to a point where the laggards' growth is stifled because they no longer have the resources to adapt. The chasm between them and their innovative competitors will be too great to close.
If your NDIS or Aged Care business is still documenting all the policies and processes on paper, it may be time for an upgrade to eliminate the data silos. A quality management system can not only help you track all the changes, keep the stakeholders informed but also ensure compliance and efficient work operations.
This can be the first step towards digitalisation, but can be a strategic move to position you ahead of competition.
Approach Digital Transformation with the Right Mindset
Companies can use technology to cut costs, effort, and overhead. Organisations can gain a competitive advantage through digital transformation, opening doors to increased growth and revenue. These possibilities require organisational mindsets to shift towards eagerly adopting new solutions.
Not sure how to get started? Or wish to encourage a culture of continuous improvement?
Request a demo today and learn more about Australia’s #1 NDIS Compliance Solution.
Other resources
