Operating Efficiency – What do NDIS Service Providers need to improve?

Disability service providers are facing the same constraints as commercial businesses. Struggling with where to invest to make the most difference in growth and sustainability of their organisations. Profitability, pricing and costs to ensure they deliver the best value to their clients is a constant worry. Additionally, most are also overwhelmed by data, reports, audits and administrative systems.

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What’s changed this quarter in Australia’s NDIS market?

The growth and adoption of the NDIS by service providers and participants has once again increased. As at 30 June 2018, there were 183,965 Australians being supported by the NDIS, representing a 13 per cent growth on previous quarter. Of the 54,802 participants or almost 1 in 3, are new to the scheme and had not previously received State/Territory or Commonwealth support before the NDIS. 

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Julie WuIndustry news
Are you serious about disability services?

In years to come future generations will scratch their heads and wonder aloud: Why did it take so long for us to take a quality approach to the care and well-being of people with disabilities seriously?

Despite the many millions of dollars and days Australians have donated and volunteered collectively over the decades, somehow it’s taken us until July this year to introduce a nationwide benchmark.  

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Julie WuRegistration/Renewal
Care for the most vulnerable – Shifting the power

Human rights underpin the NDIS legislation and are the foundation on which the shift to the self-directed, person-centred approach is grounded. In the past disability care has had an uneven power base.  Now it’s the participant who has the power.  Disability support providers need to work with the needs of the participant in this new person-centred and customer-centric ethos of the National Disability Insurance Scheme.

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