Belinda Drew, CSIA gave the keynote address on Day 2 of the conference, about understanding the role of collaboration in meeting the customers’ needs. The Productivity Commission (2017) stated “Early evidence suggests that many (but not all) NDIS participants are receiving more disability supports than previously, and they have more choice and control”.
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The conference keynote was given by Graeme Head AO, Commissioner, NDIS Quality and Safeguards Commission. He started by describing the role of the Commission and went on to highlight that families should feel free to make complaints about services delivered to their family members – his goal is to build the capacity and knowledge of providers.
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