Clarity at Every Step - Centro's RASCI View
In complex business environments, clarity around "who does what" is essential for effective execution. This is why Centro ASSIST has taken a bold step by embedding RASCI tables directly into every step of the process within the Web App.
This enhancement isn't just a feature; it's a reflection of Centro’s commitment to helping organisations operate with greater transparency, accountability, and efficiency.
What is a RASCI Table?
A RASCI table is a tried-and-true project management tool that defines roles and responsibilities across all activities within a process or project:
Responsible (R) – The person who does the work.
Accountable (A) – The person who is ultimately answerable for the correct and thorough completion.
Supporting (S) – People who provide additional resources or assistance.
Consulting (C) – People who must be consulted before decisions are made or actions are taken.
Informed (I) – People who must be kept updated on progress or decisions.
This structure prevents confusion, overlaps, and missed handovers, ideal for fast-moving or multi-stakeholder environments like local councils, corporate transformation projects, and technical program management.
Why the adoption?
Traditionally, roles and responsibilities were tucked away in manuals or assumed knowledge. But in today’s work environment, especially when people work across multiple teams or locations, those assumptions lead to costly mistakes and delays.
By adopting RASCI as a foundational principle:
Processes become clearer
Every user instantly sees who is driving each step.Accountability is visible
Everyone understands who owns the outcome.Collaboration is structured
Supporting and Consulting roles are no longer an afterthought.Communication is streamlined
The right people are informed at the right time, reducing unnecessary noise.
This approach strengthens governance and empowers teams to move with confidence and speed.
The new RASCI Viewing Option
As part of Centro’s subscription model, QMS Starter, Centro QMS and Centro KMS clients will soon view RASCI assignments in a sleek tabular format, enhancing clarity and navigation even further.
Here’s what’s new:
Swim Lane View:
Roles are displayed like swim lanes, with each activity mapped against its respective RASCI designation.Immediate Role Mapping:
At a glance, users can see exactly who is involved at every step — no more clicking between documents or guessing.Consistency Across Processes:
Whether you're viewing employee onboarding, asset management, or compliance workflows, the RASCI table format remains consistent.Actionable Insights:
Project managers and process owners can spot bottlenecks or resource overloads simply by viewing the table.
This view makes complex processes easy to visualise, easy to govern, and easy to audit.
How it helps our Centro Clients
For Process Improvement Managers:
Enables easier gap analysis and process re-engineering.For Technical Program Managers:
Simplifies cross-functional project governance.For Councils and Large Enterprises:
Supports compliance, accountability, and smoother handovers.
By weaving RASCI directly into the DNA of each process, Centro ASSIST ensures that roles are not an afterthought, but an active part of how work gets done.
Excited to see RASCI in action before the official release?
If you’re eager to experience the new functionality firsthand and get a sneak peek before it’s rolled out to the public, get in touch with us today! We’d love to show you how Centro ASSIST can streamline your processes and enhance accountability in real-time.
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