Preserving Knowledge eBook
A practical guide to retaining expertise in local government.
As local councils face the challenge of an ageing workforce, the risk of losing critical organisational knowledge grows. Many experienced employees who have dedicated decades to their roles are approaching retirement, and without proper knowledge management strategies in place, councils risk inefficiencies, loss of historical insights, and disruptions in service delivery.
This guide aims to help Process Improvement Managers implement structured strategies to capture, retain, and transfer valuable knowledge before it is lost.
By doing so, councils can ensure that institutional expertise is preserved, enabling continuous improvement and operational stability.