Operating Efficiency – What do NDIS Service Providers need to improve?

Disability service providers are facing the same constraints as commercial businesses. Struggling with where to invest to make the most difference in growth and sustainability of their organisations. Profitability, pricing and costs to ensure they deliver the best value to their clients is a constant worry. Additionally, most are also overwhelmed by data, reports, audits and administrative systems.

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What’s changed this quarter in Australia’s NDIS market?

The growth and adoption of the NDIS by service providers and participants has once again increased. As at 30 June 2018, there were 183,965 Australians being supported by the NDIS, representing a 13 per cent growth on previous quarter. Of the 54,802 participants or almost 1 in 3, are new to the scheme and had not previously received State/Territory or Commonwealth support before the NDIS. 

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Julie WuIndustry news
Are you serious about disability services?

In years to come future generations will scratch their heads and wonder aloud: Why did it take so long for us to take a quality approach to the care and well-being of people with disabilities seriously?

Despite the many millions of dollars and days Australians have donated and volunteered collectively over the decades, somehow it’s taken us until July this year to introduce a nationwide benchmark.  

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Julie WuRegistration/Renewal
Care for the most vulnerable – Shifting the power

Human rights underpin the NDIS legislation and are the foundation on which the shift to the self-directed, person-centred approach is grounded. In the past disability care has had an uneven power base.  Now it’s the participant who has the power.  Disability support providers need to work with the needs of the participant in this new person-centred and customer-centric ethos of the National Disability Insurance Scheme.

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NDIS job opportunities

The future and present employment prospects of thousands of Australians are being transformed by the NDIS, figures show. Disability care is taking the crown that once adorned the mining boom.

Even with the NDIS fully rolled out in only two states (NSW and South Australia), more than 14,271 service providers are now approved to deliver disability supports. This is an increase of 64% since 30 June 2017.

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Transitioning to the NDIS

Registration to the NDIS has been available since June 2016 to most service providers, who at that time were regulated by their state or territory.

The National Quality and Safeguarding Framework (QSF) was launched in July 2018 to supersede this localised approach in which the NDIA was registrar for applications.

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Julie WuNDIS Updates
Huge growth of NDIS service providers predicted

According to the National Disability Insurance Agency there is expected to be huge growth in the number of NDIS service providers and only the most effective and efficient will be viable. Today there are over 100,000 people with Disabilities on the NDIS and predictions are for over 400,000.  There are currently 11,000+ service providers now and the expectation is that there will be a quadrupling of the number of providers, employing some 70,000 staff.  Using the same growth factor, massive change is coming.

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