Staying on top of compliance doesn’t have to be overwhelming. With a Centro Compliance Coach, you get expert guidance tailored to your organisation.

✅ Proactive Compliance Management
Your Compliance Coach keeps you informed about new content, software updates, and training for administrators when key features roll out - so your team is always ahead.

✅ NDIS Compliance Audits & Action Plans
We’ll conduct an initial assessment of your web portal, identify gaps, and provide a customised action plan to ensure you meet NDIS compliance standards.

✅ Ongoing Reviews & Compliance Ratings
Every quarter, your Compliance Coach will audit your system, provide a compliance rating, and guide you towards achieving a Centro Quality Star annually.

✅ Monthly Strategy & Support
With monthly account management meetings, you’ll receive expert insights, recommendations, and hands-on support to keep compliance effortless.

✅ Targeted Training for Your Team
Your Compliance Coach identifies knowledge gaps and delivers tailored training sessions, ensuring your team is always confident and compliant.

✅ Exclusive VIP Access & Roadmap Insights
Join the Centro VIP/Quality Stars Program and get early access to upcoming features - helping you plan ahead and optimise your operations.

✅ System Usage & Engagement Reviews
We track and assess system usage across your team, providing strategies to improve adoption and efficiency.

With a Centro Compliance Coach, you don’t just tick the compliance boxes. You gain a strategic partner dedicated to keeping your organisation compliant, efficient, and future-ready.

Take the stress out of compliance with a Centro Compliance Manager - a hands-on expert who actively manages your compliance framework, system updates, and team engagement.

✅ Effortless Compliance Updates
We handle the heavy lifting - uploading new content, tracking review dates, and ensuring compliance standards are always met in your Centro web portal.

✅ Internal Audit Management
Your Compliance Manager creates and maintains a structured internal audit schedule, delivering clear reports with actionable insights.

✅ Continuous Improvement & Content Updates
We don’t just identify gaps - we log improvements, update content, and refine processes to ensure ongoing compliance and operational excellence.

✅ Proactive Account Management
Stay on track with monthly account management meetings, where we discuss compliance priorities, training needs, and system enhancements.

✅ Training & Knowledge Support
Your Compliance Manager identifies areas where your team may need additional training and provides targeted support to strengthen compliance knowledge.

✅ VIP/Quality Stars Program & Roadmap Leadership
As a Compliance Manager client, you’ll join Centro’s VIP/Quality Stars Program, gaining early access to new features and setting the standard for compliance excellence.

✅ Software & Feature Updates
We ensure your organisation is always up to date with the latest software updates and new features, helping you maximise the full potential of the Centro web app.

✅ System Usage & Change Management
From user management and access updates to welcome emails for new team members, we ensure smooth onboarding and optimal engagement.

✅ Automated Compliance Communications
Your Compliance Manager takes care of email notifications for Required Reading and Knowledge Tests, ensuring staff stay informed on critical updates.

✅ Progress Tracking & Reporting
Receive monthly reports on Required Reading and Knowledge Test activity, keeping administrators informed about staff progress.

✅ Web Portal Monitoring & Support
We keep an eye on Centro web app performance, outages, and issues, ensuring minimal disruption and swift resolution.